Service Advisor - AutoPark Honda

Holman is a family-owned, global automotive services organization anchored by deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

Responsibilities

• Prepares service estimates, sells routine maintenance/repair services, and conducts follow-ups regarding unsold services and customer inquiries
• Performs opening and closing responsibilities
• Schedules appointments, answers phones, and collects funds for services performed
• Predicts the time needed for completion and stays in constant communication with the customer during the repair process
• Assists with the coordination of alternate transportation, rental car reservations, shuttle, etc.
• Sells needed maintenance services and related parts to customers
• Identifies customer requests
• Conducts a complete vehicle walk around
• Presents multi-point inspection results to customers
• Recommends needed maintenance services and related parts
• Conducts a detailed active delivery of each vehicle
• Makes appropriate prospecting and follow-up contacts with owners
• Provides outstanding customer service in accordance with dealership policies
• Writes complete, accurate repair orders in accordance with dealership and manufacturer policies
• Provides estimated cost analysis of automotive repairs and routine maintenance
• Provides in-depth information on original equipment manufacturer (OEM) part options
• Performs all other duties and special projects as assigned

Requirements

• High school diploma or general education degree (GED)
• Intermediate skills in CDK or Reynolds and Reynolds software
• 1 year experience working in a service advisor or express service advisor capacity

Pay

This is a commission-eligible role with an average monthly pay range of $3,000-$10,000, based on personal performance.

Benefits

Holman offers the following benefits to full-time employees:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid pregnancy and parental leave (eligible employees)
• Supplemental paid military leave (eligible employees)

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.