Service Advisor

Responsibilities

• Customer contact for repair scheduling
• Contact for repair completion/status updates
• Seek approval on repair estimates from internal or external customer
• Confirm the readiness of machines for customer/transportation
• Respond to Equipment Link Alerts escalated by condition monitoring
• Contact for invoice disputes
• Work with credit on uncollected COD Sales/Internal Communication
• Update sales people on customer machines in the shop (include pictures)
• Update sales people on shop/workload capacity
• Arrange and Support Transportation of machines
• Works closely with other departments including, but not limited to, the backorder team, the ZRC, field service and all specialty departments

Qualifications

• High school degree/GED required; Associate’s degree preferred
• 7+ years of customer service experience required
• Mechanical aptitude required
• Strong computer and Microsoft Office experience (Outlook, Word, Excel)
• Strong phone and customer service required
• Industry experience strongly preferred

Physical Requirements

• Lift/carry up to 10 lbs
• Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

Benefits

• Competitive pay
• Full-time positions are benefits eligible which includes:
• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 19
• paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Discounted Fitness membership

About the Role

Ziegler Inc. is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Founded in 1914, Ziegler is committed to providing employees with the best possible work environment and the right tools for career development.