Service Advisor
Vetted Solutions · Arden Hills, MN · 3 wk ago
OTHRFull-time
About the role
The Service Advisor/Sales serves as the primary point of contact for clients, ensuring a professional, honest, and satisfying experience throughout repair and maintenance services. They promote all products and services, recommend solutions based on customer needs, and communicate effectively regarding costs, timelines, and service updates.
Responsibilities
- Greet customers promptly and courteously, listen to concerns, and accurately document service needs.
- Recommend appropriate services, clearly communicate additional suggestions, and document all recommendations.
- Promote sales of parts and accessories, provide accurate quotes, and keep customers informed on service status.
- Conduct post-service follow-ups to ensure customer satisfaction and track warranty parts and returns.
- Adhere to company policies and demonstrate behaviors aligned with company standards.
Qualifications and Skills
- Valid driver’s license and ability to work at least 5 days per week.
- Prior experience as a Service Advisor is helpful but not mandatory.
- Professional appearance, customer service skills, and the ability to work within a process-driven environment.
Pay
Ranges from $60K to $80K annually (hourly + bonus opportunities).
Benefits
- competitive pay
- tuition reimbursement
- paid time off
- insurance plans
- 401(k) with company match
- vehicle discounts
- advancement opportunities