Service Advisor

About the role

At Miles Truck Services of Elkhart, in partnership with True North Fleet Services, we are seeking an experienced Service Advisor to serve as the primary connection between customers, technicians, and shop leadership. The role ensures service work moves efficiently from initial customer contact through repair completion and final delivery in a fast‑paced commercial fleet environment.

Key Responsibilities

• Greet customers, understand service needs, and create accurate repair orders.
• Coordinate repair estimates, obtain customer approvals, communicate with technicians, and provide status updates.
• Handle parts pickup and returns.
• Maintain consistent communication with customers throughout the repair process.
• Monitor work‑in‑process and identify/resolve issues that could delay completion.
• Recommend appropriate repairs and services based on customer and vehicle needs.
• Maintain accurate documentation within service and repair systems.
• Partner with technicians and shop leadership to support scheduling, workflow, and operational efficiency.
• Support service KPIs, customer satisfaction, and continuous improvement efforts.
• Take ownership of customer concerns and drive issues toward resolution.

Qualifications

• 3+ years of experience in commercial truck, fleet, transportation, automotive, tire, or related service environments (preferred).
• Previous experience as a Service Advisor, Service Writer, Dispatcher, Account Manager, or Operations Coordinator (highly valued).
• Strong customer communication and relationship‑building skills.
• Ability to manage multiple priorities in a fast‑paced service operation.
• Strong organization, follow‑up, and attention to detail.
• Comfortable working closely with technicians and understanding repair terminology and service recommendations.
• Experience with Microsoft Office and service or repair management software.
• Valid driver’s license.

Why this role works

This position offers visibility into the entire repair process and the ability to directly influence customer satisfaction, technician productivity, and shop performance. Success is driven by ownership, operational excellence, a growth mindset, field awareness, and consistent accountability for customers and results.

What we offer

• Competitive compensation based on experience and capabilities.
• Stable, consistent workload within a growing organization.
• Ongoing training and professional development opportunities.
• Exposure to experienced technicians, operational leaders, and fleet customers.
• Opportunity to take on additional responsibility as the organization grows.
• A team environment focused on accountability, customer service, and continuous improvement.

Benefits

• 401(k) with company matching.
• Health, dental, and vision insurance.
• Health Savings Account and Flexible Spending Account options.
• Life insurance.
• Paid time off.
• Employee referral program.
• Training and career development opportunities.