Service Advisor

About Us

Trek is an awesome place to work, offering amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back.

About the Role

As a Trek Service Technician/Advisor, no two days are the same. This role is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs, service a wide variety of bicycles on the spot, install accessories customers select, and get hands‑on experience with brand‑new models before they hit the sales floor. You’ll also build relationships with customers who trust you to keep their gear running flawlessly, while closely supporting the Service Manager and representing the department when the manager is unavailable.

Responsibilities

• Troubleshoot and repair all types of bicycles on the shop floor.
• Install accessories and components selected by customers.
• Handle brand‑new bike models before they reach the sales floor.
• Build and maintain strong relationships with customers, ensuring their bikes run flawlessly.
• Support the Service Manager in daily operations.
• Act as the primary point of contact for customers when the Service Manager is unavailable.
• Communicate issues and recommend repairs with excellent hospitality skills.
• Continuously learn and apply proper service methods and new technologies.

Requirements

• Self‑motivation and a positive, team‑focused mentality.
• Fantastic hospitality: warm, approachable manner, strong listening skills, and a drive to help even on the busiest days.
• Top‑notch communication skills.
• Impressive attention to detail and a love for tinkering until problems are solved.
• Eagerness to learn the ins and outs of bicycle servicing.
• Desire to continually learn proper service methods and new technologies.

Benefits

• Flexible and fun company culture.
• Competitive health care – PPO & HDHP medical plan options.
• Flexible Spending Accounts (FSA).
• 401(k) with match and Employee Stock Ownership Plans (ESOP).
• Tuition reimbursement up to $15,000 for undergraduate and master’s programs.
• Employee discounts on all products.
• Deep partner retail discount.