Service Advisor

TGK Automotive is a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.

About the role

The Service Advisor/Sales role is essential as the face of the shop and the client’s main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships, and always provide a 5-star experience. Service Advisors are responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns, and warranty parts for individual customers.
• Adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors consistent with the Company Standards and Expectations.
• Other duties as assigned.

Requirements

• Possess a valid driver's license.
• Must be able to work at least 5 days per week.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process-driven environment.

Pay

Compensation ranges from $70,000 to $90,000 per year, varying upon experience (hourly + bonus opportunities).

Benefits

• Competitive bi-weekly pay.
• Tuition reimbursement.
• Paid vacation, paid sick time, and 6 paid holidays.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) Retirement Savings Plan with company match.
• Discounted services on personal and immediate family vehicles.
• Opportunity for advancement.