Service Advisor

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
• Absorb any service needs customers have for their vehicle.
• Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Make repair recommendations and manage delivery of repairs by setting and managing customer expectations.
• Ensure that required documentation is complete and is in compliance with regulations and standards.
• Comply with and enforce all safety policies and procedures.
• Attend all staff meetings, trainings, and educational classes as required.
• Help educate/train new staff members.
• Problem solve, report research results, and maintain attention to detail.
• Continuously learn about product updates, features, accessories to better assist customer needs.
• Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
• Perform product knowledge & safety.
• Show patience and high energy personality, and be computer literate.
• Perform other duties as assigned.

Qualifications

• Service Advisor experience necessary.
• Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
• Broad scope of automotive mechanical/electrical knowledge.
• ADP/CDK computer programs experience a PLUS!!
• Must be a Certified Service Consultant.
• Pleasant/friendly demeanor and an outgoing personality.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Unrestricted driver's license and clean driving record.
• Able to drive both automatic and standard-transmission vehicles.
• Basic computer and internet skills.
• Product knowledge a PLUS!
• Willingness to learn.
• A desire to work in a commission, performance-based environment.
• Ability to multi-task and follow tasks as assigned.
• Professional appearance and work ethic.
• Self-Starter and Self-Motivator.
• Ability to work well in a process driven environment.
• Lexus or High Line experience a PLUS!
• Bilingual a PLUS!