Service Advisor

About the Role

The Service Advisor serves as the primary point of contact between drivers and technicians, ensuring accurate and timely communication regarding all service and repairs. This is a highly physical, customer-facing role requiring mechanical aptitude and professional communication skills.

Responsibilities

• Greet drivers on the yard in a timely, friendly manner
• Advise drivers of required and recommended maintenance for their vehicle
• Generate and maintain all work orders and repair orders in the service database
• Enter and prioritize work orders for technicians, including planning and scheduling duties with foremen
• Monitor daily open repair orders and update drivers on any changes in agreed service or completion time
• Tag parts and vendor authorization numbers for invoice preparation
• Check with OEMs for warranty eligibility and run recalls on every vehicle that arrives
• Scan documents into the database
• Follow all safety rules and regulations in performance of work duties

Requirements

• Working knowledge of all heavy truck and trailer repair methods, including a background in diesel engines
• Basic computer skills and proficiency in Microsoft Excel
• Ability to read, write, and speak English
• Ability to operate a computer-based tracking system and diagnostic software
• Valid driver’s license
• 2+ years of relevant work experience

Preferred Qualifications

• Ability to train other employees
• Reefer (refrigerated trailer) experience

Skills and Abilities

• Organization and attention to detail
• Proficiency in MS365
• Strong written and verbal communication
• Follow-up skills
• Knowledge of heavy-duty truck and trailer repair methods
• Warranty tracking

Schedule

Day Shift (United States of America)