SERVICE ADVISOR
Sames Auto Group · Laredo, TX · 3 wk ago
On-siteOTHRFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description: "Our Commitment To You: Competitive wages Medical insurance plan 401k retirement A professional and respectful work environment Paid vacation/holidays Employee vehicle purchase program". That's benefits. Also "Summary" maybe about role? There's a "Description" heading? Actually the text begins with "Description Our Commitment To You: ..." So we can treat "Our Commitment To You" as Benefits section. There's "Summary" maybe about role? Not clear. There's "Responsibilities (include but are not limited to):" then list. Then later "Responsibilities" again with bullet list. Then "Requirements Our Ideal Candidate Will Possess:" then "Qualifications". Then "WORKING CONDITIONS". That could be part of Requirements or maybe separate but not a specified heading. We can include Requirements and Qualifications sections. Skills maybe not explicit. Pay: "Competitive wages" is mentioned under benefits; but Pay section only if posting actually states them. It says Competitive wages, but not specific numbers. The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state Competitive wages, medical insurance, 401k, paid vacation/holidays, employee vehicle purchase program. That's benefits. Pay: "Competitive wages" is a statement about pay, albeit vague but it's stated. Should we include Pay section? The rule says never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state Competitive wages, albeit generic. I'd include Pay with "Competitive wages". Benefits: list the other items. Schedule: not mentioned explicitly; there is mention of evening, holiday and weekend work hours may be required. That's schedule info. So we can include Schedule section with that detail.
We must not repeat job title as heading. No Job ID. Remove boilerplate.
We need to preserve all substantive information. So we need to capture responsibilities list fully. Let's extract responsibilities:
From first bullet after "Summary Responsibilities (include but are not limited to):" then a paragraph: "Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Accurately maintain repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned."
Then later "Responsibilities Promote sales of labor and parts.Promote and maintain customer satisfaction.Maintain good working relationships within the Service Department and all other dealership departments."
Then "ESSENTIAL FUNCTIONS OF JOB - Employees must perform the following Daily ..." then a long list of daily tasks.
Then "Additional Responsibilities of Job" list.
We need to combine all responsibilities into a
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description: "Our Commitment To You: Competitive wages Medical insurance plan 401k retirement A professional and respectful work environment Paid vacation/holidays Employee vehicle purchase program". That's benefits. Also "Summary" maybe about role? There's a "Description" heading? Actually the text begins with "Description Our Commitment To You: ..." So we can treat "Our Commitment To You" as Benefits section. There's "Summary" maybe about role? Not clear. There's "Responsibilities (include but are not limited to):" then list. Then later "Responsibilities" again with bullet list. Then "Requirements Our Ideal Candidate Will Possess:" then "Qualifications". Then "WORKING CONDITIONS". That could be part of Requirements or maybe separate but not a specified heading. We can include Requirements and Qualifications sections. Skills maybe not explicit. Pay: "Competitive wages" is mentioned under benefits; but Pay section only if posting actually states them. It says Competitive wages, but not specific numbers. The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state Competitive wages, medical insurance, 401k, paid vacation/holidays, employee vehicle purchase program. That's benefits. Pay: "Competitive wages" is a statement about pay, albeit vague but it's stated. Should we include Pay section? The rule says never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state Competitive wages, albeit generic. I'd include Pay with "Competitive wages". Benefits: list the other items. Schedule: not mentioned explicitly; there is mention of evening, holiday and weekend work hours may be required. That's schedule info. So we can include Schedule section with that detail.
We must not repeat job title as heading. No Job ID. Remove boilerplate.
We need to preserve all substantive information. So we need to capture responsibilities list fully. Let's extract responsibilities:
From first bullet after "Summary Responsibilities (include but are not limited to):" then a paragraph: "Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Accurately maintain repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned."
Then later "Responsibilities Promote sales of labor and parts.Promote and maintain customer satisfaction.Maintain good working relationships within the Service Department and all other dealership departments."
Then "ESSENTIAL FUNCTIONS OF JOB - Employees must perform the following Daily ..." then a long list of daily tasks.
Then "Additional Responsibilities of Job" list.
We need to combine all responsibilities into a - list. Ensure we don't lose any.
Let's compile:
- Efficiently and effectively assists customers with repair and scheduled maintenance service requests.
- The advisor also consults customers on needed scheduled maintenance repairs.
- Reviews root cause and corrective repair action with the customer during vehicle delivery.
- Accurately maintain repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.
- Promote sales of labor and parts.
- Promote and maintain customer satisfaction.
- Maintain good working relationships within the Service Department and all other dealership departments.
- Maintain service reservation schedule.
- Process after-hours drop-off vehicle information.
- Greet customers in a positive, timely manner.
- Promote sales of labor, parts and accessories to meet customer needs.
- Review vehicle history file.
- Physically inspect vehicle with customer to verify complaints, wants and needs.
- Record customer observations as stated.
- Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary.
- Record clear instructions to technicians; specify labor operations required.
- Provide written estimate for labor and parts, provide diagnostic estimate if necessary.
- Provide customer with estimated time of completion.
- Establish method of payment with customer; obtain customer signature on repair ticket.
- Discuss alternate transportation needs with customer.
- Follow progress of repair work throughout day; discuss any changes with customer and record on repair order.
- Notify customer when service/repair is completed and vehicle can be picked up.
- Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work.
- Resolve customer problems and complaints as necessary in a timely manner.
- Report to management as requested on the status of customer vehicles.
- Maintain current knowledge of repair techniques, improvements, additional products and their applications.
- Know and understand and practice the federal, state and local laws which govern automotive vehicle service centers.
- Perform other duties as assigned and/or requested.
Also from "Additional Responsibilities of Job": Actually that heading includes the list after? The list after "Additional Responsibilities of Job" includes: Report to management as requested on the status of customer vehicles. Maintain current knowledge of repair techniques, improvements, additional products and their applications. Know and understand and practice the federal, state and local laws which govern automotive vehicle service centers. Perform other duties as assigned and/or requested. Those are already captured.
Now Requirements: "Our Ideal Candidate Will Possess:" then list:
- A minimum of two years sales experience is preferred.
- Technical knowledge of dealership’s products; including estimating experience with evaluative diagnostic capabilities is helpful.
- Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines.
- Administrative skills for appropriate record keeping for customer vehicles.
- Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.
- Ability to bend, stoop, and reach.
- High School diploma or equivalent.
- Maintain a valid driver’s license, ability to drive a variety of vehicle types, insurable.
Also "WORKING CONDITIONS" paragraph: The Service Advisor moves throughout the service areas (offices, shop and dispatch); some of these areas are not generally air conditioned or heated. He or she may be required to spend substantial time on the service drive meeting with customers and writing up repair orders. The Service Advisor will follow the progress of each vehicle and notify customers of completed jobs, recommending additional work or delays. This may require meeting with customers to resolve problems or complaints. This job may also require standing, bending, stooping and moving to perform the job. Road testing of vehicles, with or for customers, in city and freeway traffic in all weather conditions, is required. Evening, holiday and weekend work hours may be required.
We could treat Working Conditions as part of Requirements or maybe as a separate section but not in prescribed headings. Could include under Requirements as extra bullet? But better to keep Requirements section with the list, and maybe add a note about working conditions as a paragraph after list? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So we can have a
for working conditions prose.
Benefits: list from "Our Commitment To You:" includes Competitive wages, Medical insurance plan, 401k retirement, A professional and respectful work environment, Paid vacation/holidays, Employee vehicle purchase program.
Pay: Competitive wages (maybe duplicate). Since we already have Competitive wages in benefits, but we could still have Pay section with that line. However to avoid duplication, maybe we put Competitive wages under Pay, and other items under Benefits. The rule: Prefer a few substantive sections over many thin ones. Could combine Pay and Benefits? But headings are separate. We could have Pay section with "Competitive wages". Benefits section with the rest.
Schedule: from working conditions: Evening, holiday and weekend work hours may be required.
Now we need to output HTML fragment only.
Structure:
Responsibilities
- ... each item
Requirements
- ... each requirement
WORKING CONDITIONS prose.
Pay
Competitive wages
Benefits
- Medical insurance plan
- 401k retirement
- A professional and respectful work environment
- Paid vacation/holidays
- Employee vehicle purchase program
Schedule
Evening, holiday and weekend work hours may be required.
We might also include an "About the role" section? There's a "Summary" maybe but not detailed. Could skip if no specific content. The posting begins with "Description Our Commitment To You:" which is benefits. No explicit about role. So we skip About the role.
Check for any other sections like Skills: not explicit.
Now ensure we didn't miss any responsibility items: Let's double-check the original text for any missing.
Original text:
"Description Our Commitment To You: Competitive wagesMedical insurance plan401k retirementA professional and respectful work environmentPaid vacation/holidaysEmployee vehicle purchase program Summary Responsibilities (include but are not limited to): Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Accurately maintain repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned. Responsibilities Promote sales of labor and parts.Promote and maintain customer satisfaction.Maintain good working relationships within the Service Department and all other dealership departments. ESSENTIAL FUNCTIONS OF JOB - Employees must perform the following Daily Maintain service reservation schedule.Process after-hours drop-off vehicle information.Greet customers in a positive, timely manner.Promote sales of labor, parts and accessories to meet customer needs.Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated.Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary.Record clear instructions to technicians; specify labor operations required.Provide written estimate for labor and parts, provide diagnostic estimate if necessary.Provide customer with estimated time of completion.Establish method of payment with customer; obtain customer signature on repair ticket.Discuss alternate transportation needs with customer.Follow progress of repair work throughout day. discuss any changes with customer and record on repair order.Notify customer when service/repair is completed and vehicle can be picked up.Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work.Resolve customer problems and complaints as necessary in a timely manner.Additional Responsibilities of JobReport to management as requested on the status of customer vehicles.Maintain current knowledge of repair techniques, improvements, additional products and their applications.Know and understand and practice the federal, state and local laws which govern automotive vehicle service centers.Perform other duties as assigned and/or requested. Requirements Our Ideal Candidate Will Possess: Qualifications A minimum of two years sales experience is preferred.Technical knowledge of dealership’s products; including estimating experience with evaluative diagnostic capabilities is helpful.Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines. Administrative skills for appropriate record keeping for customer vehicles. Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.Ability to bend, stoop, and reach.High School diploma or equivalent.Maintain a valid driver’s license, ability to drive a variety of vehicle types, insurable. WORKING CONDITIONS The Service Advisor moves throughout the service areas (offices, shop and dispatch); some of these areas are not generally air conditioned or heated
- for any list of duties/requirements/benefits, and
for prose. So we can have a
for working conditions prose. Benefits: list from "Our Commitment To You:" includes Competitive wages, Medical insurance plan, 401k retirement, A professional and respectful work environment, Paid vacation/holidays, Employee vehicle purchase program. Pay: Competitive wages (maybe duplicate). Since we already have Competitive wages in benefits, but we could still have Pay section with that line. However to avoid duplication, maybe we put Competitive wages under Pay, and other items under Benefits. The rule: Prefer a few substantive sections over many thin ones. Could combine Pay and Benefits? But headings are separate. We could have Pay section with "Competitive wages". Benefits section with the rest. Schedule: from working conditions: Evening, holiday and weekend work hours may be required. Now we need to output HTML fragment only. Structure:
Responsibilities
- ... each item
Requirements
- ... each requirement
WORKING CONDITIONS prose.
Pay
Competitive wages
Benefits
- Medical insurance plan
- 401k retirement
- A professional and respectful work environment
- Paid vacation/holidays
- Employee vehicle purchase program
Schedule
Evening, holiday and weekend work hours may be required.
We might also include an "About the role" section? There's a "Summary" maybe but not detailed. Could skip if no specific content. The posting begins with "Description Our Commitment To You:" which is benefits. No explicit about role. So we skip About the role. Check for any other sections like Skills: not explicit. Now ensure we didn't miss any responsibility items: Let's double-check the original text for any missing. Original text: "Description Our Commitment To You: Competitive wagesMedical insurance plan401k retirementA professional and respectful work environmentPaid vacation/holidaysEmployee vehicle purchase program Summary Responsibilities (include but are not limited to): Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Accurately maintain repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned. Responsibilities Promote sales of labor and parts.Promote and maintain customer satisfaction.Maintain good working relationships within the Service Department and all other dealership departments. ESSENTIAL FUNCTIONS OF JOB - Employees must perform the following Daily Maintain service reservation schedule.Process after-hours drop-off vehicle information.Greet customers in a positive, timely manner.Promote sales of labor, parts and accessories to meet customer needs.Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated.Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary.Record clear instructions to technicians; specify labor operations required.Provide written estimate for labor and parts, provide diagnostic estimate if necessary.Provide customer with estimated time of completion.Establish method of payment with customer; obtain customer signature on repair ticket.Discuss alternate transportation needs with customer.Follow progress of repair work throughout day. discuss any changes with customer and record on repair order.Notify customer when service/repair is completed and vehicle can be picked up.Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work.Resolve customer problems and complaints as necessary in a timely manner.Additional Responsibilities of JobReport to management as requested on the status of customer vehicles.Maintain current knowledge of repair techniques, improvements, additional products and their applications.Know and understand and practice the federal, state and local laws which govern automotive vehicle service centers.Perform other duties as assigned and/or requested. Requirements Our Ideal Candidate Will Possess: Qualifications A minimum of two years sales experience is preferred.Technical knowledge of dealership’s products; including estimating experience with evaluative diagnostic capabilities is helpful.Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines. Administrative skills for appropriate record keeping for customer vehicles. Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.Ability to bend, stoop, and reach.High School diploma or equivalent.Maintain a valid driver’s license, ability to drive a variety of vehicle types, insurable. WORKING CONDITIONS The Service Advisor moves throughout the service areas (offices, shop and dispatch); some of these areas are not generally air conditioned or heated