Service Advisor

Responsibilities

• Greeting customers and determining their service needs through active listening and effective questioning
• Create detailed and accurate work orders for service technicians based on customer requests and vehicle diagnostics
• Provide customers with estimates for repairs and maintenance, explaining the scope of work and associated costs
• Communicate with service technicians to ensure timely completion of work and update customers on the status of their vehicles
• Cook with the parts department to ensure necessary parts are available for service jobs
• Handle customer inquiries and resolve service-related issues in a professional and courteous manner
• Maintain accurate records of all service transactions, including work orders, invoices, and customer communications
• Ensure a high level of customer satisfaction by providing exceptional service and support
• Stay up-to-date with RV product knowledge and service procedures through ongoing training and professional development
• Adhere to all safety protocols and company policies

Requirements

• Proven experience as a service advisor or in a similar customer service role, preferably in the automotive or RV industry
• Strong knowledge of RV systems, maintenance, and repair procedures (preferred)
• Excellent customer service and communication skills
• Able to effectively manage multiple tasks and prioritize work in a fast-paced environment
• Proficiency in using service management software and computer systems
• High school diploma or equivalent; additional technical or business education is a plus
• Valid driver's license with a clean driving record
• Able to work flexible hours, including weekends and holidays

Essential Characteristics

• Customer Focused: We listen, solve problems, and stay focused on our mission
• Humble: We stay coachable and always learning, confident in our skills but never arrogant
• Reliable: We keep our word to our team and our customers--doing what we say every time
• Relentless Drive: We have a strong work ethic, sense of urgency, and never settle in the pursuit of our mission