Service Advisor

About the role

Oakland Harley-Davidson is an award-winning dealership that strives to cultivate a dynamic environment. We're a high-performing store that offers employees training, career progression, and great benefits.

Responsibilities

• Oversee service orders and flow of Drive Lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression
• Provide concierge support for all owner inquiries, whether by phone or in person, to prevent mishandling
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Answer technical questions about motorcycle problems, warranties, services, and repairs
• Maintain Customer Experience scores at or above company standards
• Assist in diagnosing motorcycle problems; order parts and tools as necessary
• Reinforce company policies and adhere to company standards
• Encourage compliance with applicable laws and regulations

Requirements

• Ability to show up on time and work posted schedule
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Consistent record of service and sales success
• Strong record of positive customer satisfaction
• Team-oriented mindset

Benefits

• Health benefits available for full-time employees
• Paid time off for full-time employees
• 401k Plan
• Employee Purchase program
• Bonus opportunities
• Extensive training programs