Service Advisor

Essential Duties

• Greeting customers and providing best-in-class customer service with a smile!
• Interview the customer thoroughly regarding the nature of the complaint.
• Inspect the vehicle, taking pictures of the 4 corners, windshield, and VIN.
• Create ASIST Case, and Repair Order for the repair.
• Schedule service appointments with Shop Foreman
• Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed.
• Educating customers on manufacturer’s recommended maintenance.
• Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress.
• Explaining service work and related charges to customers before, during, and after the completion of services.
• Reviewing completed work with the Shop Foreman and back parts counter personnel.
• Processing repair orders and handling customer’s method of payment.
• Test Driving vehicle with customer, as needed.

Skills And Qualifications

• Minimum three years’ experience heavy duty truck industry with a working knowledge of parts and services used in repair and maintenance.
• Similar experience in related industries will be considered.
• Strong interpersonal and communication skills
• Computer proficiency
• Ability to understand financial information as it pertains to dealership operations
• High School Diploma - College or Technical training preferred but not mandatory
• Valid CDL license is preferred.

Benefits

• Career Paths
• Network of 25 Dealerships
• Disability Insurance
• Paid Time Off (2wks 1st year)
• Nextran Paid Life Insurance
• Family Centered Values
• Medical and Dependent Care FSA
• 401(k) Retirement Plan with Match
• Company-Paid Holidays
• EAP
• Great Medical, Dental, & Vision Benefits
• Social Responsibility Opportunities
• 28+ Years of Industry Experience
• Professional Growth