Service Advisor

Duties And Responsibilities

• Ascertains Class 8 truck problems and services by listening to customers' descriptions.
• Conducts vehicle inspections. Checks vehicle maintenance records.
• Examines service schedules. Verifies warranty and service contract coverage by reviewing records and documents, and communicating the provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer's payment, including deductibles.
• Prepares repair orders (ROs) by describing symptoms, problems, and causes discovered and the required repairs and services.
• Obtains customer’s approval signatures.
• Enters RO into the service database system.
• Maintains customer rapport by explaining estimates and expected return of the vehicle.
• Addresses questions and concerns that customers may have.
• Arranges towing and temporary transportation.
• Maintains records by documenting problems and planned corrective actions.
• Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.

Competencies

• Bilingual – English & Spanish
• Strong interpersonal and communication skills
• Customer/Client Focus
• Time Management
• Quality Focus
• Attention to Detail
• Strong Organizational Skills
• Works well independently and with others

Education And/or Experience

• Three years related experience and/or training or equivalent combination of education and experience.
• Experience with Mack and/or Volvo Trucks preferred.

Physical Demands

• Frequently walk, climb, and balance.
• Sometimes stand and sit for extended periods.
• Ability to climb in and out and park heavy-duty vehicles.

Work Environment

• Walking in around service bay, service offices and parking lot.
• The noise level in the work environment is usually loud.