Service Advisor

Responsibilities

• Greets customers promptly.
• Obtains customer and vehicle information.
• Clearly reports all vehicle symptoms as described by the customer.
• Determines and recommends needed maintenance based on age, mileage, and vehicle history.
• Prepares complete and accurate estimate of cost for labor and parts.
• Establishes follow-up time.
• Makes sure the progress of each vehicle is monitored throughout the day, updating customers frequently.
• Verifies that final invoice reconciles with work performed on the repair order.
• Explains all completed work and charges to customers.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Knowledge of automobiles.
• Positive attitude.
• High volume mentality.
• CSI focused.

What We Offer

• A family-oriented and genuinely friendly work environment.
• A clear career progression with an opportunity to be promoted from within.
• Continuous training from the Service Management team with over 30 years of experience.
• Employee vehicle purchase and service discounts.
• Air-Conditioned Shop!
• A steady workload with an average of 2500 ROs/month providing 50+ hour work weeks.
• Medical, Dental, Vision, Life and Disability coverage.
• A clean service department including 10 bays.
• A large parts department and an employee locker room.
• Uniforms provided.
• A training program to ensure your success.
• Ongoing training at no cost through the manufacturer and an ASE Reimbursement program.

Pay

Pay ranges from $50,000 to $100,000 depending upon experience!

Schedule

Average of 50+ hour work weeks.