Service Advisor

About Us

Modesto Subaru, a proud member of the family-owned Stevens Management Company, is committed to providing exceptional service to our customers and fostering a positive and supportive work environment for our employees.

About the Role

The Service Advisor acts as a bridge between our valued customers and our skilled service technicians. You will be the face of our service department, ensuring that our customers' needs are met with the highest level of professionalism and care.

Responsibilities

• Greet customers with a warm smile and guide them through the service process.
• Consult with technicians to diagnose vehicle issues and recommend the best course of action.
• Educate customers about our services and products, helping them make informed decisions.
• Schedule appointments, manage the service workflow, and keep customers updated on the status of their vehicles.
• Build strong relationships with customers to ensure their satisfaction and loyalty.
• Process payments and ensure all service details are accurately documented.
• Collaborate with technicians to order parts and maintain an efficient service process.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Experience with Reynolds and Reynolds DMS and Google Workspace is a plus.
• A passion for cars and the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• A positive attitude and a commitment to providing excellent customer service.

Benefits

• Competitive pay and benefits.
• Training and mentoring to support your professional growth.
• A friendly and supportive work environment.
• The opportunity to work with a team that is passionate about Subaru.