Service Advisor

About the role

The Service Advisor is responsible for promoting all products and services, managing customer interactions, and assisting with shop workflow. They greet customers professionally, listen to concerns, inspect vehicles, and recommend appropriate services, clearly communicating options and providing accurate quotes. They document service needs, promote sales of parts and accessories, and follow procedures for cashing out and explaining warranties. Post-service follow-ups ensure customer satisfaction, and tracking of returns and warranty parts is required.

Responsibilities

• Promote all products and services
• Manage customer interactions
• Assist with shop workflow
• Greet customers professionally
• Listen to concerns
• Inspect vehicles
• Recommend appropriate services
• Communicate options and provide accurate quotes
• Document service needs
• Promote sales of parts and accessories
• Follow procedures for cashing out and explaining warranties
• Perform post-service follow-ups to ensure customer satisfaction
• Track returns and warranty parts

Qualifications

• High school diploma or equivalent
• Prior experience as a Service Advisor, in sales, customer service, or automotive fields
• At least 18 years of age
• Valid driver’s license
• Professionalism in a process‑driven environment

Benefits

• Competitive pay
• Tuition reimbursement
• Paid time off
• Insurance options
• 401(k) plan
• Vehicle service discounts
• Opportunities for advancement

Pay

Compensation ranges from $50,000‑$80,000 annually, combining hourly pay and commissions.

Schedule

Ability to work at least five days a week, including Saturdays, is necessary.