Service Advisor

Responsibilities

• Greet service department customers promptly and professionally, setting the tone for a great experience
• Listen carefully to customer concerns and translate them into clear, accurate instructions for technicians
• Provide accurate, well-documented estimates for repairs and maintenance
• Track repair status across our service system and proactively update customers
• Submit and follow up on manufacturer warranty claims accurately and on time
• Notify customers promptly when their RV or trailer is ready for pickup
• Review completed repairs and costs with customers in plain, clear language
• Resolve minor customer concerns calmly and effectively; escalate when needed
• Keep the Service Manager informed of problems or potential problems before they grow
• Help maintain strong Customer Satisfaction Index (CSI) scores through consistent, quality communication

Requirements

• A high school diploma or equivalent required
• Strong computer skills and comfort learning new software/systems quickly are essential
• A sharp, focused mindset with genuine attention to detail
• Excellent written and verbal communication skills
• Strong organizational skills and the ability to multitask and reprioritize on the fly
• Solid problem-solving instincts and sound judgment under pressure
• A team player with well-developed interpersonal skills who works well with a wide range of personalities
• Self-motivated, dependable, and results-oriented
• Prior service advisor, dispatching, or customer service experience is a plus, but not required
• Prior warranty claims experience is a plus, but not required
• No RV industry experience necessary — we provide in-house training and support