Service Advisor

About the role

At John Jones Auto Group, we’re more than just a place to work—we’re a family. Our dealership is built on values like integrity, innovation, and customer satisfaction. We support the career growth of our team members with ongoing training, competitive pay, and benefits that reflect our commitment to staff well-being.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Schedule appointments as needed
• Set up loaner cars and verify insurance before maintenance is scheduled

Requirements

• Previous experience at a dealership is a plus
• Ability to identify problems quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager, or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology, repair, and service procedures and specifications
• Minimum of 1 year in a service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Professional development opportunities