Service Advisor

Job Duties

• Greet the customer and start the process of helping the customer through the repair
• Identify a mechanical problem by questioning the customer or visual inspection
• Positive interface with technicians, foreman, parts department and customers
• Advise customers about necessary services needed for repair of vehicle
• Write and present accurate estimates of repair
• Explain the work and charges to the customer when the job is complete
• Accurately process customer and warranty repair orders
• Make calls to customers to promote services and promotions
• Organize and prioritize workflow of shop and field technicians
• Communicate with shift advisers as to work progress and priority
• Secure facility at close of shift
• Communicate regularly with technicians and customers to ensure customer turn times and customer experience is optimal
• Assist parts department with purchasing, work orders, etc.
• Perform administrative duties as related to the role

Requirements

• High School Graduate Required
• Truck or Automotive Service Advising Experience preferred but not required
• Ideal Candidate Will Possess The Following Qualities:
• Positive attitude
• Solid written and verbal communication skills including excellent customer service and phone skills
• Organized and able to manage time wisely
• The desire to succeed in a day-to-day challenging position
• Mechanical Experience
• Computer Skills (Excel, Word, Excede)
• Operating System

Employee Benefits

• Competitive Wages – Be paid your worth!
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month
• Paid Time Off - (PTO) starts accruing day one of your full-time employment
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse