Service Advisor

Location: Altoona, Iowa

About the role

Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Advisors ascertain the cause of the issue(s) that prompted a given customer's visit and work to address and resolve those issues.

Responsibilities

• Greet the customer and start the process of helping the customer through the repair
• Help identify a mechanical problem by questioning the customer or visual inspection
• Positive interface with technicians, foreman, parts department, and customers
• Advise customers about necessary services needed for repair of vehicle
• Write and present accurate estimates of repair
• Explain the work and charges to the customer when the job is complete
• Accurately process customer and warranty repair orders
• Make calls to customers to promote services and promotions
• Organize and prioritize workflow of shop and field technicians
• Communicate with shift advisers as to work progress and priority
• Responsible for securing facility at close of shift
• Communicate regularly with technicians and customers to ensure customer turn times and customer experience is optimal
• Assist parts department with purchasing, work orders, etc.
• Administrative duties as related to the role

Requirements

• High School Graduate Required
• Truck or Automotive Service Advising Experience preferred but not required

Qualifications

• Positive attitude
• Solid written and verbal communication skills including excellent customer service and phone skills
• Organized and able to manage time wisely
• The desire to succeed in a day-to-day challenging position
• Mechanical Experience
• Computer Skills (Excel, Word, Excede Operating System)

Pay

$28–$39/hour, depending on experience

Benefits

• Competitive wages
• Tuition assistance for educational and ongoing career growth
• Health, dental, and vision coverage beginning on the first day of the following month
• Paid Time Off (PTO) starts accruing day one of full-time employment
• 6 holidays and 2 floating holidays per year
• 401(K) with company matching
• Long-term disability supplied
• Short-term disability supplied
• Life insurance supplied
• Healthiest You – virtual health care paid by Interstate
• PPE reimbursement – safety glasses and safety boot reimbursement
• Pet insurance
• Employee discounts on products and services
• Paid Employee Assistance Program – free 24/7 access to a guidance consultant regarding life challenges
• Paid health and well-being screening for employees and their spouse