Service Advisor

About the role

We're growing and looking for an energetic, customer-focused Service Advisor to join our Inver Grove Heights Minnesota team. If you love solving problems, building relationships, and keeping heavy-duty trucks rolling, this is your opportunity!

Service Advisors play a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. We're looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry.

Responsibilities

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards.
• All aspects of transaction, from taking appointments to completing invoices and collecting from customers.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Requirements

• Basic computer skills and knowledge
• High school diploma or equivalent
• Excellent communication and time management skills
• Strong problem solver with the ability to think outside of the box
• 3 Years of Truck or Automotive Service Writing Experience Required

Qualifications

• Positive attitude
• Solid written and verbal communication skills include excellent customer service and phone skills
• Organized and able to manage time wisely
• The desire to succeed in a day-to-day challenging position
• Mechanical Experience
• Computer Skills (Excel, Word, Excede OS)

Pay

$23.00 - $26.00/ Hour DOE

Schedule

Monday – Friday, 2:00pm – 10:00pm

Benefits

• Competitive Wages – Be paid your worth!
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month
• Paid Time Off - (PTO) starts accruing day one of your full-time employment
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face
• Paid Health and Well-being screening - for employees and their spouse