Service Advisor
Don Ringler Automotive · Temple, TX · 2 mo ago
On-siteOTHRFull-time
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
- Eagerness to improve
- Collaborates well with others in a team setting
- Strong communication skills
- Punctual and reliable
- High school diploma or equivalent
- Excellent customer service skills
- Basic computer skills
- Positive, friendly attitude, along with a customer service mentality
- Enjoy working in a fast paced environment
- Willingness to learn new technology
- Valid driver's license and clean driving record