Service Advisor

Fuel your career with DeVivo Companies, a forward-thinking group that values innovation, teamwork, and growth. Explore opportunities to be a driving force in the transportation industry.

About the role

DeVivo Companies currently has an opening for a full-time Service Advisor at our collision center in Middletown, CT. Service Advisors are vital to our business, initiating vehicle body and collision repairs by creating work orders and estimates, and working with insurance companies to process collision repair claims. For over a century, DeVivo Companies has provided total transportation, fleet, and equipment solutions across 12 Northeast locations.

Responsibilities

• Create a positive experience for the customer
• Clearly understand and record the customer's vehicle concerns
• Ascertain status of vehicle at certain stages of repair
• Communicate customer concerns to body shop staff
• Create body repair work orders and estimates
• Create and maintain body/collision repair orders and repair history
• Keep customer updated throughout the repair process
• Maintain a professional relationship with customers and employees
• Maintain proper vehicle/unit maintenance records

Requirements

• Excellent customer service and communication skills
• Maintain a professional appearance and positive demeanor
• Sense of urgency
• Ability to obtain Connecticut appraiser’s license preferred
• Proficient in Excel, Outlook, and other Microsoft Office products
• High school diploma or equivalent
• 2+ years’ collision estimating using current estimating programs
• ASE or ICAR training will set you above the crowd
• An appraiser’s license is preferred but not required

Benefits

• Top Compensation: $30.00/hour
• Medical, dental, and life insurance
• Flexible spending account
• 401(k) plan with company match
• Paid factory training and certification reimbursements
• Promotion from within policy
• Modern, clean, bright, and well-heated shop
• Flexible scheduling and generous PTO
• Uniform & boot program
• Employee referral bonuses