Service Advisor

About the role

The Service Advisor position at Critz Auto is a full-time opportunity that serves as the communication link between customers and service technicians. This role requires excellent communication, customer service, and organizational skills.

Responsibilities

• Greet customers with professionalism and care, ensuring a welcoming service experience
• Communicate vehicle concerns clearly and effectively between customers and technicians
• Explain recommended services and repairs in simple, easy-to-understand terms
• Prepare accurate cost estimates, repair orders, and warranty documentation
• Verify service contract and warranty coverage for needed repairs
• Schedule service appointments and manage technician workflow
• Follow up with customers to ensure satisfaction and resolve any concerns
• Maintain organized service records, invoices, and internal communications

Requirements

• Excellent communication, customer service, and organizational skills
• Strong computer skills; experience with Microsoft Excel, Word, and DMS platforms preferred
• Previous service advisor or dealership experience is a plus
• A high school diploma or GED
• A valid driver’s license and clean driving record
• Ability to work in a fast-paced, team-oriented environment

Qualifications

• High school diploma or GED required

Skills

• Excellent communication and customer service skills
• Strong organizational and problem-solving abilities
• Experience with Microsoft Excel, Word, and DMS platforms

Benefits

• Full benefits package
• Employee discounts
• Supportive, energetic dealership culture
• Opportunities for advancement within a respected automotive brand

Pay

$70,000+ annually

Schedule

Full-time