Service Advisor

About the Role

The Service Advisor is the primary interface between the Customers of the Factory Service Center and the facilities operations. They are responsible for the continued upkeep and accuracy of the facility's maintenance schedule, evaluating demand, and coordinating the schedule to meet Owner expectations and operational objectives.

Responsibilities

• Serves as the primary contact for Customers regarding scheduling aircraft for maintenance, modifications, and service bulletin/letter compliance (including airframe, avionics, and engines).
• Coordinates with the parts department to pre-order required parts and service bulletin kits.
• Obtains warranty and/or customer approvals prior to work being performed.
• Escalates conditions or situations that may impact schedule or workflow.
• Maintains balance of shop capacity to input demand at the facility and maintenance bay levels.
• Pre-arranges outside services with suppliers to meet scheduled return to service targets.
• Develops and provides cost estimates/invoices, including upselling optional Service Bulletins, and collects partial and final payments.
• Becomes familiar with the Cirrus reference system to provide retrievable information regarding labor hours, parts cost, etc., for frequently quoted services, bulletins, and modifications.
• Keeps current on revisions to inspection requirements, changes in parts prices, warranty status, FAR's, and other data affecting price quotes or customer downtime.
• Researches customers' aircraft maintenance history, additional requests, service bulletins, and airworthiness directives, providing detailed schedule options with lead-times and downtime.
• Maintains a weekly maintenance schedule (minimum two-week window).
• Attends daily/weekly crew chief/supervisory meetings to discuss pre-arranged services, parts availability, and factors influencing the customer's due-out schedule.
• Provides resource and scheduling input for special projects such as modifications and engineering issues.
• Ensures customers are well-informed of maintenance costs prior to service and obtains work scope approval, deposit, and/or payment before aircraft departure.
• Supports coordination and planning of scheduled aircraft maintenance visits.
• Maintains knowledge of maintenance programs, proposal and sales processes, scheduling, capacity planning, and factors influencing aircraft visit span times and work packages.

Qualifications

• Bachelor's in Aviation Management or Aviation Maintenance Technologies and 2-4 years' experience in aviation maintenance.
• OR 6 years' combination of experience in scheduling or aircraft maintenance with knowledge of aircraft systems, maintenance practices, inspection programs, and Federal Aviation Regulations.

Skills

• Demonstrated strong customer service skills.
• Strong written and verbal communication skills.
• Ability to prioritize multiple objectives, meet deadlines, and balance multiple projects.
• Strong working knowledge of Microsoft Office Suite products.

Preferred

• 2-4 years prior planning/scheduling experience in a variable demand fixed capacity environment.
• Project Management Professional certification.
• Airframe & Powerplant license.

Benefits

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA.
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives.
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service.
• PTO: Various plans starting at 100 hours accrued within the first year.
• Additional Time Off: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Cirrus Store, partner, and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.