Service Advisor

About the role

Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow. We invest time and support into our employees to provide them with the room to learn and grow their expertise and work their way up. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. This position is based out of our Indianapolis, IN, US office.

Responsibilities

• Diagnose all components of trucks.
• Write up repair orders and communicate with drivers and owners to determine problems and solutions for truck repair needs.
• Schedule and assign jobs and work areas to employees according to their skills and knowledge to eliminate time lost between jobs.
• Inspect and advise mechanics on work as it progresses.
• Track each customer job and advise customers on time of completion, cost of repairs, additional repairs, etc.
• Road test and dyno test trucks to diagnose problems and determine if repairs are complete.
• Maintain cleanliness and organization of buildings, grounds, and work areas.
• Ensure proper maintenance of all company tools and equipment.
• Determine parts to be replaced and coordinate with mechanics and the Parts Department to ensure parts availability.
• Complete repair orders by gathering mechanics' write-ups, ensuring correct parts billing, and adding all necessary lines to the ticket.
• Ensure each repair is coded correctly.
• Familiarize with warranty of all truck parts and determine if a repair is warrantable.
• Arrive at work at least thirty minutes prior to mechanics to analyze the work schedule.
• Work additional hours as required by workload and business needs.
• Perform other duties or functions as directed by management.
• Help ensure safe working conditions for all employees.

Requirements

• Valid driver's license; Commercial Driver's License (CDL) is preferred but not required.
• Minimum 2 years of experience as a shop foreman or lead mechanic.
• Knowledge of truck parts, equipment, and repairs.
• Previous experience in ordering parts, parts coordination, or as a service advisor is an asset.
• Knowledge of DOT/MTO rules and regulations is an asset.
• Effective problem solver with the ability to understand issues and find solutions in a timely manner.
• High attention to detail.
• Excellent time management skills with the ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Healthcare benefit package.
• Career growth opportunities.