Service Advisor

About the Role

Chapman Automotive Group is one of the largest, top-performing automotive retailers across Arizona and Nevada. With over 1900 employees regionally, our workforce is a significant source of pride for our organization. Chapman has been family-owned and operated since 1966, and we value the reputation we’ve built around our unique sales experience. Our rapid growth and resilient culture have cultivated an amazing place to work. We are looking for passionate, talented professionals who want to be part of a fast-paced environment that embraces career advancement, collaboration, and superior performance.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. We welcome individuals who are new to the automotive industry but have previous roles in customer service, retail sales, the restaurant industry, or hospitality.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Write Repair Orders, estimating the time and cost of every repair.
• Take ownership of the customer’s experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether over the phone or in person, to ensure the customer is not mishandled.
• Prioritize required services and monitor the progress of vehicle repair throughout the day.
• Keep customers informed on completion times, service expenses, and possible changes.
• Ensure that the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Requirements

• At least 1 year of prior automotive service writer/advisor experience.
• Previous dealership experience a plus.
• Professional, well-groomed personal appearance.
• Strong time management skills.
• Fantastic communication skills with customers.
• Possess a clean driving record and valid driver’s license.
• Willing to submit to a pre-employment background check and drug screening.

Benefits

We take care of our people with industry-leading benefits which allow us—and you—to continue being amazing!

• Medical and dental insurance.
• Company-paid and voluntary life insurance.
• Onsite nurse practitioners.
• Voluntary long-term and short-term disability.
• Retirement and financial planning resources.
• Holiday pay and paid time off.
• Employee assistance program.
• Training and development opportunities.
• Employee/family car discount programs.
• Company contributions into 401(k).

About the Company

Chapman’s culture provides a foundation for team members to build a successful career through camaraderie, innovation, growth, and employee engagement. We foster a positive, supportive, magnetic environment where our people want to come to work each and every day. Our guiding principles create an incredible employee experience, making our dynamic workforce happier. Our positive experience is translated through the relationships we have with each other, our customers, and every person we encounter.