Service Advisor

Responsibilities

• Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department.
• Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
• Sets and responds to customer feedback proactively, anticipates problems and responds promptly.
• Responds and follows up to employee issues and concerns.
• Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
• Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
• Advises Service Manager of all customer complaints.
• Assists the team in the implementation of Contamination Control Guidelines.
• Meets with Service Manager on a regular basis to review department performance profitability and efficiencies.
• Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conducts self in the presence of customers and community so as to present a professional image of Butler Machinery Company.
• Sets and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• This position requires taking afterhours calls to support customers and technicians as needed. This responsibility rotates between the two service advisors and the service manager.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Qualifications

• A High school and/or technical school education or equivalent combination of experience, training and/or education required.
• Strong customer service skills
• Strong computer skills
• Strong technical knowledge
• Excellent oral and written communication skills
• Strong time management skills
• Ability to multi-task