Service Advisor

Responsibilities

• Coordinate project timelines, resources, and information between technical teams and other departments to ensure smooth project execution.
• Assign tasks and responsibilities to technicians, ensuring optimal resource allocation.
• Monitor and evaluate technician performance, providing guidance and support as needed.
• Develop and implement standard operating procedures to improve efficiency and productivity.
• Resolve any issues or conflicts that may arise within the team.
• Develop and implement technical training programs for staff to enhance their skills and knowledge in operating new technologies.
• Prepare and maintain detailed documentation of technical specifications, system configurations, and user manuals to support system maintenance and troubleshooting.
• Conduct research on emerging technologies and propose innovative solutions to improve system efficiency and reduce operational costs.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer-facing role, preferably as a service advisor, service coordinator, or in a similar position.
• Strong understanding of marine systems, engines, and boating equipment.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.
• Ability to work closely with technicians, parts departments, and other team members to ensure seamless service delivery.
• Attention to detail.

4 vacancies available.