Service Advisor {7:30 - 4:30}

Essential Duties and Responsibilities

• Prepare detailed repair estimates including labor, parts, and shop supplies.
• Review technician findings and convert diagnostics into customer-friendly estimates.
• Cross-coordinate with parts and service departments to verify pricing and availability.
• Update estimates as additional repairs are identified.
• Maintain accurate records in the dealership management system (DMS).
• Ensure all estimates comply with manufacturer warranty and company policies.
• Processes all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor.
• Arranges for parts to be shipped to the factory or distributor and resubmits all rejected claims promptly.
• Reconciles all warranty receivables and works with the accounting department to obtain payments.
• Maintains all service and customer records as required by the warrantor.

Qualifications

• A high school diploma or GED is required.
• Experience in heavy-duty truck, automotive, or equipment service estimating is preferred.
• Knowledge of diesel engines, truck systems, and repair procedures is preferred.
• Ability to read and interpret repair orders, technical manuals, and diagnostics is required.
• Strong customer service and communication skills are essential.
• Proficient computer skills are required.
• Strong organizational and multitasking abilities are necessary.