Service Advisor (1st Shift)

Truck Centers, Inc. has been a family‑owned network of full‑service dealerships for over 50 years, representing Freightliner and Western Star trucks across Illinois, Indiana, and Missouri. The company emphasizes exceptional customer service, collaboration, innovation, and community involvement.

About the role

As a Service Advisor, you will be the welcoming face of the Service department, assisting customers in person and over the phone, creating repair orders, coordinating service appointments, and ensuring a smooth, efficient service experience.

Schedule

• Monday‑Thursday, 6 am – 4 pm
• Monday‑Thursday, 7 am – 5 pm

Responsibilities

• Greet customers warmly and assist them with their service needs.
• Create detailed repair orders and schedule service appointments using digital tools.
• Conduct initial discussions with drivers to understand concerns and perform basic inspections.
• Verify account details, check for recalls, review repair history, and confirm warranty coverage.
• Keep customers informed throughout the repair process, ensuring clear and transparent communication.
• Arrange towing and other sublet services as needed.
• Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
• Guide customers on dealership amenities and arrange shuttle services if needed.
• Work closely with the Dispatch team to coordinate vehicle pick‑up and delivery.
• Monitor customer feedback and take proactive steps to enhance their experience.

Qualifications

• Valid Driver's License with ability to meet insurance requirements; CDL preferred.
• Minimum of 1 year mechanical, trucking, or dealer service experience; 2 + years preferred.
• Knowledge of service department operations, trucks, and truck parts.
• Mechanical aptitude or truck repair experience is highly preferred.
• Demonstrated customer service and interpersonal communication skills, even in stressful situations.
• Strong organization and time‑management skills with the ability to prioritize multiple projects, excellent attention to detail, and a solution‑focused outlook.
• Proficiency with computer operations, tablets, data entry, and MS Office; typing speed of 30 wpm; Procede software experience is a plus.
• Freightliner dealership experience and/or CIC Level I or II training strongly encouraged.
• Must participate in a pre‑employment background check and drug screen.

Pay

$42,481.92 – $63,722.88 per year with incentive eligibility.

Benefits

• 401(k) with company match
• Health insurance with three plan options
• Vision insurance
• Dental insurance
• Paid time off, including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company‑paid life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company‑paid uniforms