Service Administrator

Key Responsibilities

• Greet customers and answer incoming phone calls
• Communicate with customers by phone and email regarding service jobs
• Open service work orders and gather unit information (warranty, rental/demo, claims)
• Call customers for job approvals, updates, and completion
• Enter daily employee labor hours
• Aid with invoicing of service operations
• Use Microsoft Word and Excel to track labor and service jobs

Qualifications

• A High School Diploma or GED
• 2+ years clerical administrator or customer service experience
• Strong customer service and communication skills
• Organized, detail-oriented, and dependable
• Comfortable using Microsoft Word and Excel
• Prior service or administrative experience preferred