Service Administrator

Scheduling and Coordinating

• Komatsu Care Services, Field campaigns, 90-day warranty follow up
• Work order Management: Open work orders for all Bridgeport, WV service department jobs.
• Review descriptions and wording for Anderson internal documentation and customer invoicing.
• Parts are reconciled and accounted for correctly before closing (returned to inventory if not used).
• Attachments are complete including pictures, hour meter readings, etc.
• Closing work orders in a timely manner to reduce last labor to invoice timeframe.
• Warranties: Open claims, prepare all documentation for the Warranty Administrator (pictures, descriptions) and file in a timely manner.

Safety Meetings

• Coordinate safety meetings, toolbox talks for service managers.

Equipment Inspections

• Maintain records for crane inspections (truck and shop cranes) and daily vehicle inspection reports.

Oil Samples

• Review and follow up when a critical or abnormal report comes back.

Create Service Quotes

• PM’s and additional services.

Manage New Hire Technician Orientation and Training

• Process and track technicians' boot orders and tool reimbursements, uniforms, etc.

Manage Events

• Coordinate “Events” that are set up by HR to track licenses, DOT physicals, time off.

General Administrative Support

• Weekly time is posted and approved.
• GPO’s are created and approved.
• Accident reports are prepared.
• Customer and internal calls are answered and handled directly or referred to a manager for optimal customer service.

Required Qualifications

• High school diploma or equivalent;
• Work Experience in Heavy Equipment, Auto, Parts dealerships;
• Administrative experience and knowledge (Microsoft office);
• Ability to juggle multiple tasks and prioritize activities with assistance from Service Manager;
• Customer service experience is a plus, since Service Coordinator will be handling customer calls.

Compensation And Benefits

• Compensation depends on location, experience/skills, overtime: $20.00-$24.00 per hour.
• Benefits include Medical and Prescription Drugs, Dental, Vision, Life Insurance, STD, LTD, Health Savings Account, Employee Assistance Program, Paid Time Off (PTO).
• Retirement Savings is a 401K Plan with Match and Profit Sharing contributed by the Company.
• The Company supports professional development through career advancement opportunities, transfers to other branch locations, tuition reimbursement, and company-sponsored training programs.