Service Administrator
Job Introduction
We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.
About The Role
- Provide administrative support functions
- Design and develop office systems and processes
- Data input, extraction and analysis
- Finance administration
- First point of contact for in-person and telephone callers
- Case administration
- Assist the Hub management with ad-hoc projects
- Maintain office equipment
About You
- Prominent office administration and customer service experience
- Confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook
- A passion for social justice, thriving in a fast-paced and busy office environment
- A flexible and tenacious approach, enjoying learning new skills
- Ability to input, extract and analyse data, reviewing processes and introducing new ways of working where needed
Benefits
- Competitive salary
- Wide range of benefits including 30 days of annual leave, enhanced family friendly policies, pension and interest-free travel loans
- Access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme
About The Team
We have provided housing advice for over 25 years, with offices in Norwich and Kings Lynn as well as Court Desks in Norwich, Kings Lynn and Great Yarmouth County Courts. We work within communities to understand and respond to the housing issues they have and work in partnership to deliver our priorities: supporting people with additional needs, combatting discrimination and disrepair in the private rented sector and fair access to and delivery of social housing throughout Norfolk.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to points 1 - 4 in the ‘About you’ section of the job description, of no more than 350 words per point. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses. We prioritise diversity and have an inclusive and open mindset.
Attached Documents
Job Description - Service Administrator - Norfolk.docx