Service Administrator

About the role

Responsible for administering the tracking of products serviced via computerized ERP system and external tracking matrices. Maintains accurate documentation of goods returned for service. Responsible for continuous contact with customers, sales representatives, and other company personnel via phone, fax, and email.

Responsibilities

• Ensures the prompt and accurate processing and reporting of any documentation within the area of specialization.
• Provide alternative options for customer units/repair to attain a short turnaround time.
• Monitor RMAs throughout the repair cycle to ensure quick turnaround time.
• Gathers information and researches problem areas.
• Main contact for logistics for correcting service parts issues.
• May assist with the facilitation of the return of equipment at field locations and overseas.
• May perform other duties as requested.

Requirements

Company values: Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Employees must demonstrate customer‑centric belief – being value‑adding, reliable, performance‑driven, innovative, service‑minded and agile – in all business activities. Expected values include open‑mindedness, trust, communication, strategic/creative thinking, courage, accountability, humility, ethical sensitivity/compliance, resilience/facing diversity, and fostering a culture of empowerment, engagement and collaboration.

Qualifications

• High school graduation; some college preferred.
• Not less than two years prior office support experience.
• Experience with Microsoft Office required.
• Excellent verbal and written communication skills.
• Previous experience in a lead role within a service‑related industry preferred (for Team Lead).
• Highly self‑motivated, detail‑oriented person with customer service experience.
• Experience in a service‑related industry preferred.
• Proactive, customer‑oriented approach with ability to respond effectively to customer inquiries with limited supervision.

Skills

• Knowledge of Microsoft Office, Outlook, and Windows.
• General background working with computers and office equipment (copiers, etc.).
• Accurate data entry.
• Ability to read, write, and speak English.
• Basic mathematical skills.
• Ability to recognize deviation from accepted practices; work on semi‑routine assignments.
• Use of spreadsheets, database queries, presentations, and word processing applications.
• Valid driver’s license.

Pay

The targeted compensation range for this position is $22‑25 per hour, depending on qualifications, skills, and relevant experience.

Schedule

Onsite position at the service center in Nashua; work schedule Monday‑Friday, either 7:00 am‑3:30 pm, 7:30 am‑4:00 pm, or 8:00 am‑5:00 pm (DOE).