Service Administrator

Key Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including opening repair orders, coordinating with the technicians, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Excellent customer service skills
• Maintain open communication with technicians, management team and customers regarding job status

Qualifications

• Organized with the ability to multi-task
• Good customer and communication skills

Benefits

• Competitive compensation package
• DOE Monthly performance incentives
• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business
• Excellent medical, dental, & vision coverage
• Short-term/long-term disability and employee life insurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Annual Leave
• Paid Holidays