Service Administrator

About the role

The Service Administrator position provides administrative and customer service support to Customer Service Center(s).

Responsibilities

• Answers incoming phone calls and direct calls to the appropriate party.
• Handles general customer inquiries, i.e. invoices and billing questions, general product information.
• Collects on past due invoices.
• Inputs billing data.
• Generates and completes quality work orders.
• Completes inter-division billing (installation, intra-shop transfers & warranty).
• Inputs, tracks, and verifies commissions using Quarterly Commission Report.
• Utilizes and prints the Open Order Report on a weekly basis.
• Schedules technicians from the Open Order Report.
• Reviews and processes Accounts Payable invoices.
• Utilizes the Metrix Software to open, process, and complete orders.
• Types correspondence for the Area Sales Manager(s).
• Orders all publications, literature, and office supplies; maintain the filling of literature.
• Manages parts inventory, including maintaining the order log, pricing/ordering parts, working with various vendors.
• Maintains the quotation log for the Customer Support Center.
• Maintains current driver qualification files for Department of Transportation (DOT) requirements.
• Other duties as assigned.

Requirements

High school diploma or equivalent; one year of directly related work experience.

Skills

Proficient in Microsoft Office products - specifically Excel, Word and Outlook; critical thinker with exceptional attention to detail; excellent problem-solving skills; excellent communication skills, both verbally and in writing; ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously; ability to develop and maintain business relationships.

Work Environment

General office conditions. Exposed to moderate noise levels.

Physical Abilities

Required to use close vision and be able to focus. Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk. Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer. Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment. Regular attendance is a necessary and essential function.