Service Administrator

Location: 251 Howell MI Working Hours DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications. Job Summary The Service Administrator plays a critical dual role in supporting both the service and parts operations of the branch. This individual will be responsible for coordinating service scheduling, supporting customer and warranty billing, and managing all warehouse operations, including parts sourcing, inventory management, and customer-facing sales. This role works closely with service technicians, operations managers, sales teams, and customers to ensure exceptional service delivery and efficient service fulfillment. The ideal candidate is customer-focused, highly organized, and comfortable navigating both service workflows and warehouse systems. Essential Duties And Responsibilities Schedule and document service jobs for workshop and field activitiesSupport all customer and warranty billing processes, including invoicing and payment collectionManage parts inventory, including ordering, receiving, stocking, and cycle countingProcess parts orders via phone, email, and walk-in customers, ensuring accurate and timely fulfillmentAssist technicians and operations teams with procurement of DEUTZ and non-DEUTZ parts for repairsServe as the liaison between service and parts teams to ensure jobs are completed efficientlyMaintain warehouse organization, including daily housekeeping of parts counters and storage areasHandle shipping and receiving duties, prepare shipping documents, and perform SAP entriesMaintain strong communication across departments and with customers to uphold DEUTZ standardsSupport documentation process improvements and continuous service department enhancement initiativesParticipate in annual and cycle inventory counts and assist with emergency parts callouts as neededOther Duties as Assigned Other Qualifications Excellent oral and written communication skills, with the ability to work with multiple departments and personalities. Self-motivated with the ability to perform tasks with a maximum degree of quality and without supervision. Innovative and desire to-learn attitude with the ability to increase your knowledge about DEUTZ business, products, markets, and customers.Exceptional attention to detail and follow-through under tight timelines and pressured situations.Strong problem-solving skills with the ability to accurately solve problems.Strong time management skills with the ability to multitask, work in a fast-paced environment with changing priorities and remain calm under pressure. Supervisory Responsibility Individual Contributor Travel Requirements Anticipate domestic travel of 0-10% Minimum Requirements High School Diploma or G.E.D.High competency level in computer skills, Microsoft Office, Outlook, and Excel. Preferred Requirements Familiarity with warehouse operationsStrong working knowledge of internal combustion enginesStrong knowledge of service & repair or warranty-related fields.Strong HD truck or equipment dealer experience.Exceptional knowledge of SAP business operating system. Physical Requirements Prolonged periods of sitting at a desk and working on a computerMust be able to lift up to 15 pounds at a time. EEO Statement DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.