Service Administrator

Responsibilities

• Register warranty into vendors systems
• Map the warranty process for each OEM and warranty vendor
• Provide support to the service manager
• Communicate with the Warranty manager and external stakeholders to ensure warranty claims are on track
• Acquire purchase order (PO) number from the customer if the customer's protocol is to give out PO's
• Work closely with Technicians and Service department on a daily basis
• Input technician job repair write ups located in our business system
• Prepare all work orders ready to close for the service manager to review once the job is completed
• Have all work orders closed when job is completed
• Responsible for all time entries and payroll for the shop and field technicians
• All payroll must be approved by the service manager prior to submission
• Periodically will call customer to provide updates or obtain additional information from them
• Follow up with other inter-company departments on open issues
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned

Requirements

• Previous billing and customer service experience is highly preferred
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook
• Previous ERP experience is a plus
• Possess excellent verbal and written communication skills
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers

Qualifications

• Basic mathematical skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
• Intermediate language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization

Benefits

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more)
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays
• Work schedule: M-F, day shift

Pay

Compensation Range: $20.00 to $30.00 per hour. This range is regarding base pay only and does not include benefits and potential bonuses. Overall compensation will be determined based on factors such as geographical location, skillset, education, and experience.

Schedule

M-F, day shift

About the Role

The Construction Equipment Group is seeking a full-time Service Administrator to support our Middleboro, MA location. This position will ensure the work order process is being managed and completed in an efficient and accurate manner. The goals are to assist the service manager throughout the work day and take care of our customer and technician needs.

Culture

Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.