SERVICE ADMINISTRATOR

Scope

Provide administrative support to the service department.

Education

• High school diploma required
• Associate's or bachelor's degree in English, Japanese, Business, or related field preferred

Experience & Requirements

• One to five years of experience in an office environment, preferably in a growing or high-volume business environment
• Three to five years of experience with word processing and spreadsheet software
• SAP or other ERP system experience a plus
• Prior experience in the manufacturing and/or field service industry is a plus but not required
• Proficiency in Japanese is a plus
• Candidates should maintain flexibility regarding job responsibilities and should be able to coordinate effectively with their counterpart in order to successfully fulfill job duties

Job Functions

• Create work orders, purchase requisitions, and invoices in SAP
• Update customer information and the install base as needed
• Acknowledge and process all incoming customer POs
• Triage incoming customer calls and log them in the CRM system
• Provide support for all department time and expense reports
• Provide support for the closing of all service orders
• Monitor supply levels and order supplies as needed

Quality & Professional Responsibilities

• Know the AAC Corporate, Associate and Customer Vision and the AAC Quality Policy and conduct daily work in a manner that supports achievement of such
• Perform daily work in compliance with AAC's objective to continuously improve AAC's QMS, including:
  • Understand the definition of "good quality" as it pertains to their work
  • Notify supervisor of poor incoming quality issues from upstream suppliers which can take the form of materials, information or processes
  • Notify supervisor of poor intra-departmental quality issues which can take the form of material, information or processes
  • Work in a constructive manner to satisfy downstream customers and upstream suppliers to solve problems
• Understand and work to support achievement of corporate and departmental objectives
• Work with supervisor to establish and meet individual training and development goals
• Know and abide by all company policies
• Act in a professional and ethical manner