Service Administrator- Adult Intensive Stabilization Residential Services (Anaconda, MT)

Responsibilities

• Provides overall administrative supervision and service leadership to all assigned programs, projects, and/or staff;
• Affirm each assigned staff caseload and billing benchmarks are met on a consistent and regular basis;
• Diligently oversee in assigning cases, clients, and families to assure staff are working at full capacity;
• Assists in navigating the referral process – including internal referrals – and the daily and weekly monitoring of supportive fiscal documentation (EHR entries);
• Trains staff on the billing process, including entries in AWARE’s Electronic Health System;
• Affirms each assigned program complies with licensing and Medicaid standards, and AWARE, Inc. Quality Standards;
• Aids in the development and review of written policies and procedures governing all aspects of assigned treatment programs;
• Compiles and reports outcome data to demonstrate program effectiveness;
• Acts as a community liaison by communicating professionally and timely with community members –such as schools, outside agencies, and parents;
• Conducts file reviews in a timely and efficient manner, in addition to directing any needed corrections, addendums, etc.
• Networks with other community agencies to provide services;
• Completes all assigned human resource-related activities, such as employee appraisals, discipline procedures, employment;
• Interviews, hiring, firing, and the orientation and training of new employees;
• Oversees, reviews, and approves purchase orders, IT needs, petty cash, and other such office-related administrative needs;
• Provides day-today supervision to Administrative Assistants/Coordinators as assigned;
• Responds to programmatic crisis needs as called upon;
• Reviews program-related forms and documents and procedures, such as “prior authorization” and “consent to stay”;
• Affirms clinical supervision is being provided according to administrative rule and corporate policy;
• Aids in the training needs of program staff;
• Manages a caseload as needed and travels within the geographical area of the assigned caseload to provide needed services;
• Must demonstrate – on a consistent basis – the willingness and ability to productively utilize work time to meet the needs of the individuals being served as directed, with the understanding that specific fiscal goals (billing, case load number maintenance, weekly) must be met monthly;
• Records notes, billing units, assessments, referrals, and other data entry assignments via AWARE’s Electronic Healthcare Record System.

Requirements

• MS/MA Degree in a Business or Human Services related field; or (2) BA/BS degree in a Business or Human Services related field;
• Requires three (3) years of well documented and evident direct employment related experience that includes staff supervision;
• Requires a thorough administrative understanding of social service/treatment related, and mental health programs;
• Requires skills in oral, written and interpersonal and necessitates the ability to set goals and to meet them within established standards, to think critically, to recognize challenges and problem solve, to interpret and adapt guidelines to specific situations, and to work independently as well as part of a team.

Benefits

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off

Pay

AWARE service administrators earn $72,080.00 per year.