Service Administrator- Adult Intensive Stabilization Residential Services (Butte, MT)

Responsibilities

• Provides overall administrative supervision and service leadership to all assigned programs, projects, and/or staff;
• Affirm that each assigned staff caseload and billing benchmarks are met on a consistent and regular basis;
• Diligently oversee in assigning cases, clients, and families to ensure staff are working at full capacity;
• Assist in navigating the referral process – including internal referrals – and the daily and weekly monitoring of supportive fiscal documentation (EHR entries);
• Train staff on the billing process, including entries in AWARE’s Electronic Health System;
• Affirm that each assigned program complies with licensing and Medicaid standards, and AWARE, Inc. Quality Standards;
• Assist in the development and review of written policies and procedures governing all aspects of assigned treatment programs;
• Compile and report outcome data to demonstrate program effectiveness;
• Act as a community liaison by communicating professionally and timely with community members –such as schools, outside agencies, and parents;
• Conduct file reviews in a timely and efficient manner, in addition to directing any needed corrections, addendums, etc.;
• Network with other community agencies to provide services;
• Complete all assigned human resource-related activities, such as employee appraisals, discipline procedures, employment;
• Interview, hire, fire, and the orientation and training of new employees;
• Oversee, review, and approve purchase orders, IT needs, petty cash, and other such office-related administrative needs;
• Provide day-to-day supervision to Administrative Assistants/Coordinators as assigned;
• Respond to programmatic crisis needs as called upon;
• Review program-related forms and documents and procedures, such as “prior authorization” and “consent to stay”;
• Affirm clinical supervision is being provided according to administrative rule and corporate policy;
• Oversee the training needs of program staff;
• Manage a caseload as needed and travel within the geographical area of the assigned caseload to provide needed services;
• Must demonstrate – on a consistent basis – the willingness and ability to productively utilize work time to meet the needs of the individuals being served as directed, with the understanding that specific fiscal goals (billing, case load number maintenance, weekly) must be met monthly;
• Record notes, billing units, assessments, referrals, and other data entry assignments via AWARE’s Electronic Healthcare Record System.

Qualifications

• MS/MA Degree in a Business or Human Services related field; or (2) BA/BS degree in a Business or Human Services related field;
• Requires three (3) years of well documented and evident direct employment related experience that includes staff supervision;
• Requires a thorough administrative understanding of social service/treatment related, and mental health programs;
• Requires skills in oral, written and interpersonal and necessitates the ability to set goals and to meet them within established standards, to think critically, to recognize challenges and problem solve, to interpret and adapt guidelines to specific situations, and to work independently as well as part of a team.

Benefits

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off