Service Administrative Assistant-Mercedes-Benz Grapevine

About the role

Our Avondale Mercedes-Benz Grapevine Service Admins ensure an elevated client experience while creating client advocates. They will provide assistance to Service Manager(s) and Shop Foreman in the daily tasks of the service department. In addition, the Service Administrative Assistant will manage the administrative functions of the Service Department including Service Department clerical staff.

Responsibilities

• Monitors proper organization of paperwork
• Schedules training for Service Department office staff
• Helps ensure that all technical publications, e.g. manuals, bulletins, etc., are kept current
• Helps review and distribute technical and warranty bulletins
• Stays abreast of all manufacturer's warranty policies and procedures
• Schedules and assist in conducting monthly Service Department meetings
• Completes month-end reporting
• Runs reports to gather information for Technician payroll
• Runs reports to gather information for service operations and tracking
• Runs reports daily for Technician production reports
• Assists in the cross-training of staff
• Administrates pay for Service Department office staff in cooperation with payroll
• Assists Service Manager and Service Director in resolving client issues

Requirements

• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
• Operator's Driver's License (must be insurable).
• The employee must frequently lift and/or move up to 10 pounds.

Benefits

• Excellent medical insurance and life benefits for you and your family
• Choice of medical plans (self‑insured plans reducing employee healthcare expense for 2024)
• Dental coverage
• Vision coverage
• Free company‑paid life insurance
• Free Employee Assistance Program support for all employees
• 401(k) retirement plan
• Paid holidays, vacation, and paid time off
• Tuition and tool reimbursement