Service Account Representative

About the role

Convergint is seeking a full-time Service Account Representative who embodies enthusiasm, results-driven mindset, and a forward-thinking approach. This position is part of a dynamic team that facilitates growth alongside Convergint.

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follow up on all monthly maintenance customer accounts – ensuring timely communication with contract customers, key customers, and sub-contractors.
• Attend regular customer meetings to review the current status of accounts.
• Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits.
• Perform other duties and responsibilities as requested or required.

Requirements

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.

Qualifications

• Education: College degree, trade school, or equivalent experience.
• Minimum Experience: 3-5 years field, dispatch, sales, administrative or equivalent.
• Preferred Experience: 1 year construction industry environment (not required).

Skills

• Exceptional telephone and personal customer service skills.
• Exceptional customer focus and ability to work under pressure.
• Excellent Microsoft Office skills.
• Basic financial knowledge and skills.
• Solid organizational skills.

Benefits

• Company Benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Paid parental leave, etc.

Pay

Competitive salary and compensation plan.

Schedule

Not specified.

Company

Convergint fosters a supportive, accessible, and inclusive environment where all individuals can achieve their maximum potential within the company. We offer a variety of programs and exceptional benefits, including 10 Company Holidays and Paid Time Off, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Paid parental leave, etc.

Equal Opportunity Employer

Convergint is an Equal Opportunity Employer.