Service Account Manager - Aerial

About the role

Join a team that powers progress at Prism Electric, one of the most successful open-shop electrical contractors in Texas and Oklahoma. As the Service Account Manager – Aerial, you will develop, pursue, estimate, and manage service opportunities utilizing Prism Electric’s aerial and bucket-truck capabilities. This role focuses on building relationships with new and existing customers, identifying recurring and project-based aerial electrical work, and maintaining a strong pipeline of opportunities for Prism’s bucket-truck operators and service teams.

Responsibilities

• Sales, business development, estimating, and production management of aerial and bucket-truck service work that meets or exceeds margin standards.
• Proactively identify, pursue, and develop new opportunities utilizing Prism Electric’s bucket-truck operators and aerial service capabilities.
• Develop a consistent pipeline of aerial electrical service work with commercial, industrial, municipal, institutional, property management, and other applicable customers.
• Pursue opportunities involving exterior and site lighting, parking lot and pole lighting, signage electrical service, lighting maintenance, troubleshooting, repairs, retrofits, and other elevated electrical work requiring bucket-truck capabilities.
• Develop and maintain personal, long-term relationships with customers, facility managers, property managers, general contractors, municipalities, and other potential sources of aerial service work.
• Conduct business and customer relations in a way that aligns with Prism Electric’s core values.
• Maintain proactive involvement with customers by identifying upcoming maintenance needs, potential repairs, upgrades, and future service opportunities.
• Provide timely and professional responses to customer service requests, emergency needs, estimates, and project opportunities.
• Diligently pursue new customers and expand existing accounts along targeted vertical markets.
• Support business development efforts with timely responses to leads, customer inquiries, bid opportunities, and requests for proposals.
• Conduct site visits and evaluate potential aerial service projects to determine labor, equipment, material, scheduling, and safety requirements.
• Prepare estimates, proposals, scopes of work, and pricing for aerial and bucket-truck service opportunities.
• Coordinate scheduling and deployment of bucket-truck operators, electricians, equipment, and materials to meet customer expectations.
• Track sales activity, proposals, awarded work, backlog, margins, labor utilization, and customer activity.
• Maintain exceptional customer service throughout the entire process, from initial contact and estimating through project completion and follow-up.
• Work closely with Prism’s Service leadership and field teams to ensure bucket-truck resources are effectively utilized and customer commitments are met.
• Identify opportunities to convert one-time service customers into recurring maintenance and long-term account relationships.
• Encourage good habits and support continuous improvement throughout the department.
• Take a leadership approach to growing and developing technicians and bucket-truck operators within the department.
• Train, supervise, support, and motivate Prism’s workforce as needed.
• Maintain a productive workforce possessing the necessary skills, expertise, and drive to meet production schedules, customer expectations, and deadlines.

Requirements

• Proven sales, business development, account management, or electrical service management experience.
• Experience developing and maintaining customer relationships and generating new service opportunities.
• Knowledge of electrical service work involving aerial lifts, bucket trucks, exterior lighting, site lighting, pole-mounted equipment, and related electrical systems strongly preferred.
• Proven people management, process management, and performance management skills.
• Knowledge of budgeting and forecasting, employee motivation and training, leadership, customer acquisition, and customer relations.
• Strong understanding of estimating, labor requirements, material costs, equipment utilization, margins, and service-job profitability.
• Ability to independently prospect for new customers and develop a sustainable pipeline of aerial service work.
• Strong networking, relationship-building, negotiation, and closing skills.
• Excellent time management skills with the ability to multi-task and prioritize work.
• Strong attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong budget tracking, labor tracking, and scheduling skills.
• Proficiency in information analysis, estimating, proposal development, and budget setup.
• Working knowledge of applicable electrical and jobsite safety requirements.
• Texas Journeyman Electrician License preferred.
• Valid driver’s license and ability to travel locally to customer and project locations as required.

Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Accident and Hospital Indemnity Insurance
• Basic and Voluntary Life Insurance
• 401(k) with Company Match
• PTO
• Paid Holidays
• Referral Bonus Program
• Electrical schooling paid for, with other educational and professional development opportunities available.

About Prism Electric

Prism Electric is one of the most successful open-shop electrical contractors in the region, proudly serving Texas and Oklahoma. Headquartered in Garland, Prism has built a reputation for excellence in electrical construction, from design-build projects to large-scale industrial, commercial, government, institutional, and electrical service work. Our success is powered by our people, who live by core values: Character First, Total Accountability, Performance Culture, and a Winning Attitude. When you join Prism, you’re not just building projects—you’re building a career with one of the industry’s most respected teams.