Service Account Executive - Fire Alarms

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Service Account Executive to join our culture. In this role, you will prospect and cultivate new relationships, gaining an understanding of our customers’ needs while securing service sales opportunities.

About the Role

The Service Account Executive generates new Customer Support Program service agreements (CSPs) through the acquisition of new accounts and growth of net new service agreements in existing accounts. Growth through new logo capture is essential for success in the role. You’ll also sell CSPs to existing customers and renew, upsell, and cross-sell into other service product segments. Building customized solutions from an extensive suite of service offerings, you will sell to buying groups such as CIO, VP, Director of Facilities/Security, Procurement, and others.

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

Responsibilities

• Develop Pipeline: Work with real decision makers to assess need, gain agreement on a business case, why we are uniquely qualified, and a decision time frame. Expected results: Pipeline is 3:1 over target.
• Proposal Construction: Construct winning proposals. Expected Results: Proposals include the quote, business case, and why we are uniquely qualified.
• Presenting & Closing: Present proposals to the decision makers while managing objections related to timing, price, and competition. Expected Results: Final negotiations lead to go or no-go decisions timely.
• Market Focus: Identify, prospect, and develop pipeline specific to assigned market(s) and/or geographies. Expected results: Pipeline reflects opportunities in assigned market(s).
• Solution Focus: Identify and develop pipeline specific to assigned service solutions, including maintenance services, SAAS solutions, and managed services.
• Collaborate with Subject Matter Experts: Collaborate with Account Executives to sell CSPs to existing accounts and new construction projects. Partner with service colleagues, subject matter experts, and service solution partners as needed to create and deliver winning proposals. Expected results: Business case and solution result in winning proposals.
• Manage Accounts: Maintain and cultivate relationships with existing customer accounts. Expected results: Ensure high customer satisfaction while meeting revenue and profit targets.
• Establish and Measure Market Awareness: Develop market awareness by engaging in networking activities, delivering impactful presentations, attending relevant industry events, and actively participating in industry associations. Expected results: Generate new pipeline opportunities.
• Perform other duties and responsibilities as requested or required.

Requirements

• Bachelor’s Degree or other equivalent degree.
• 3+ years of service sales experience in electronic security and/or low-voltage industry.
• Home-office will be in Chantilly, VA, but territory focus will be Maryland.

Preferred Experience

• Experience selling service contracts & maintenance agreements in fire & life safety industry.

Skills

• Strong affinity for problem solving.
• Motivated, driven, and results oriented.
• Desire to learn, understand, and apply service solutions to customer challenges.
• Ability to build customer confidence and cultivate business relationships.
• Ability to work autonomously and as part of a team.
• Proactively source opportunities.
• Ability to adapt to business changes with the ability to influence others and build consensus.
• Basic skills in Microsoft Office.
• Strong presentation and communication skills.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Pay

The anticipated compensation of this position is $80,000 - $86,200 annual salary plus an annual incentive plan. Individual pay rates will vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.