Service Account Coordinator

Summary

Responsible for planning and scheduling the Field Service Technicians for installations, repairs and maintenance work. In addition, this position will be expected to identify opportunities for additional leads and upselling a broad range of other service products.

Essential Functions

• Maintain cases, workorders and workflow of the customers' request of service.
• Utilize the service management system to accurately input the customer's information and equipment.
• Schedule an appropriate time for service.
• Send quotes, order confirmations and invoices to customers.
• Continuously audit mature cases, work orders, bookings, NAV Report and posts.
• Assist Regional Service Managers in emergency scheduling, monitor the closing out of open orders.
• Contribute to operational excellence and continuous process improvements for the department.
• Determine and communicate possible sales opportunities for additional products and services based on customer needs.
• Collaborate with other departments to resolve customer issues.
• Assist the Service Administration Department with other related administrative activities in the department.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years experience working in customer service or dispatching.
• Experience scheduling service calls.
• ERP system experience.

Functional Success Drivers

• Adaptability
• Organization / Planning
• Conflict Management
• Customer Focus
• Decision Making / Judgment
• Team Player

Pay

The hourly wage for this position ranges from $22.00 – $27.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.

Benefits

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.