Servers - Key West International Airport

Role and Responsibilities

GREAT BENEFITS - FT Insurance, health, dental, vision, Life, 401K, vacation, holidays, uniform, paid vacation, holidays, anniversary, meals and more...

• Serves guests food and beverages following the Brands core Steps of Service.
• Works in assigned restaurant location as determined by management.
• Greets guests warmly with a smile, making eye contact;
• Checks for table setting completeness;
• Answers all guest questions or finds appropriate answers for guests;
• Communicates all daily food and drink specials to guests;
• Takes accurate food and beverage orders;
• Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item;
• Accurately enters all orders into the point-of-sale system;
• Offers up-selling opportunities to all guests;
• Verifies ages of guests ordering alcoholic beverages; responsibly serves alcohol;
• Prepares hot and cold drinks and mixed non-alcoholic drinks as needed;
• Demonstrates appropriate wine service techniques when presenting tableside wine service;
• Anticipates your guests needs, including refilling drinks and replenishing flatware;
• Assists other servers as needed; is aware of and alerts other crewmembers of customers’ needs;
• Runs food as needed on an ongoing basis;
• Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins;
• Prepares and presents itemized bill to guests; receives and processes payment by cash, credit card, or airline voucher;
• Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
• Assists kitchen staff as needed;
• Cleans and presets tables for next customers;
• Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc.
• Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines;
• Sweeps and mops as needed;
• Performs other duties and side-work as assigned.

Requirements

• Demonstrated pleasant attitude and energy to ensure great customer service;
• Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines;
• Basic serving skills ability;
• Working knowledge of the restaurant floor plan;
• Demonstrated ability to learn food and beverage knowledge and participate in training as required;
• Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training;
• Ability to work under pressure and multi-task in a fast-paced environment;
• Ability to accurately count money and make change;
• Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns;
• Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions;
• Ability to maintain a safe and clean restaurant for customers;
• Ability to walk and stand for long durations;
• Ability to do moderate to heavy lifting (25 lbs. or less);
• Knowledge and adherence to MCA policies and procedures;
• Knowledge and adherence to all airport rules and regulations;
• Commitment to service of customers, staff, co-workers, and management;
• High integrity and honesty, Work Ethic, passion, and commitment;
• Ability to work scheduled hours, including weekdays, weekends, and holidays;
• Follow through and dependability;
• Knowledge and commitment to safety and food sanitation.