Servers - HOTEL HARTNESS - Hotel Hartness / Patterson Restaurant & Bar

Job Summary

The Patterson Restaurant + Bar at Hotel Hartness is seeking professional, friendly, and fast-paced Servers/Bartenders to join their team. Responsibilities include greeting, seating, and serving guests, being knowledgeable about beverage options, and assisting with various tasks such as resolving complaints and managing cash.

Responsibilities

• Greet, direct, seat, and serve guests in accordance with company service standards.
• Be knowledgeable about all beverage options offered, regularly making recommendations to guests.
• Craft, mix, and pour all beverage items in accordance to Food and Beverage standards.
• Be thoroughly familiar with menu items, promotions offered, hotel offerings, and related materials.
• Complete designated side work efficiently and thoroughly. Clean and maintain all working areas and equipment.
• Aid in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.
• Reconcile cash, accurately charge credit cards, and make appropriate cash deposits at the end of the shift. Complete all transactions using the Point of Sale system.
• Act as manager on duty after the Restaurant Manager has left for the evening.
• Aid the F&B Director in cocktail development, making recommendations to edit beverage menu offerings.
• Perform closing supervisor duties as directed.
• Work closely with the F&B Director to ensure all staff are properly educated on beverage options, wine and beer knowledge, and liquor service policy best practices.

Benefits

• Insurance Benefit package, including Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
• Competitive Salary/Wages
• Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
• Discounts at specific property partners (NEIRA, Historic Hotels of America)
• 50% Discount when Dining at any HCH Property
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Fun, energetic, and motivating work culture
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

Experience and Skills

• High School diploma or equivalent
• Must feel comfortable with technology. Working knowledge of a Point of Sale system preferred
• 1 year bartending experience in a high-volume restaurant, fine dining preferred.
• Alcohol service training certificate a plus (will train if needed).
• Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude
• Ability to operate smoothly under pressure and stress
• Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).