Server - The Burleigh

About the role

We're looking for friendly, attentive, and service-driven Servers to join our dynamic dining team in Kennebunkport, Maine. You'll be part of a welcoming atmosphere and responsible for setting up dining areas, greeting guests, taking orders, delivering food and beverages, and ensuring guests have everything they need.

Responsibilities

• Set up dining areas and exterior spaces as needed.
• Greet guests, take beverage and food orders, and place into Point-of-Sale system.
• Deliver food and beverages to guests, check for satisfaction, and ensure guests have everything they need.
• Present checks for payment and process payments.
• Seek ways to elevate service at each touchpoint, up sell where possible, and engage to increase return guests.
• Engage in conversation to increase positive online reviews.
• Follow all credit card processing and cash handling policies.
• Complete shift check outs and cash drops with lead/manager.
• Follow all tip/service charge distribution policies.
• Move tables and chairs as needed to set up dining room according to standard.
• Perform continuous cleaning of dining areas and workspaces, including clearing tables, wiping and sanitizing tables, sweeping and mopping floors, wiping down chairs and booths, wiping tray stands, menus, and other service area organization.
• Complete all assigned side work tasks, including polishing glassware and flatware, folding napkins, preparing bread and coffee, re-stocking stations, deep cleaning tasks, taking out trash, bagging/removal of soiled linens, stocking printer paper, etc.
• Fill ice bins, cut fruit for garnishes, stock service refrigerators with cream, milk, and water, refill salt, pepper, sugars, coffee, and espresso.
• Know table and seat numbers at all times.
• Show strong beverage knowledge, make suggestions to guests, and inform offerings.
• Show conscious knowledge of food allergies and safety in preparation, communicate allergy concerns to guests.
• Show strong knowledge of wine, beer, and alcohol offerings.
• Practice conscious knowledge of safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies.
• Work effectively with other personnel in a positive, professional manner.
• Handle guest complaints professionally, solve problems, apologize/emphasize during guest complaints, follow up, and communicate any elevated complaints to Food & Beverage management.
• Demonstrate a team-focused attitude and encourage collaboration.
• Available and willing to work flexible hours based on business needs, including both weekdays and weekends.

Requirements

Knowledge of table and seat numbers at all times.

Strong beverage knowledge, with ability to make suggestions to guests and inform offerings.

Conscious knowledge of food allergies and safety in preparation.

Strong knowledge of wine, beer, and alcohol offerings.

Practice conscious knowledge of safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies.

Professionalism and teamwork skills.

Ability to work flexible hours, including both weekdays and weekends.

Qualifications

High school diploma or equivalent.

Experience in a similar position preferred.

Excellent communication and interpersonal skills.

Ability to lift up to 50 pounds.

Valid driver’s license and reliable transportation.

Skills

• Strong customer service skills.
• Ability to multitask and prioritize responsibilities.
• Knowledge of food allergies and safety practices.
• Strong beverage and wine knowledge.
• Effective communication and problem-solving skills.
• Flexibility and adaptability to changing schedules.

Benefits

The Kennebunkport Resort Collection offers competitive wellness options and perks for both Part Time- and Full-Time employees, including:

• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• A Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 3+ months paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Discounted lodging rates from New England Inn & Resort Association partners
• Customized learning opportunities for all employees
• Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities

Pay

Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments.

Schedule

Flexible schedule based on business needs, including both weekdays and weekends.